Return Shipping Fees
Return Shipping Fees - £10 (Item between 50cm - 1.5m (either L or B or H) is backordered and will ship as soon as it is back in stock.
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Return Shipping Fees
Terms & conditions
If you’re unhappy with your purchase, please let us know, we’d like this to be within 14 days of purchase, the buyer must pay for any return costs unless the product is damaged or faulty.
If you return your item to our shop and you’d like a refund but don’t have your receipt, order confirmation or delivery note, we’ll give you a gift card to the value of the current selling price. Ordinarily if you have your receipt or delivery note we’ll refund the original debit, credit or charge card used to purchase.
It’s important that any unwanted item, unless faulty, is returned in a re-saleable condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused or altered in any way.
See full terms and conditions here, and information on Consumer Contracts Regulations 2013
Products we’re unable to cancel, refund or exchange.
We can’t offer refunds or exchanges, unless faulty or not as described, on the following items:
- products which have been personalised for you.
- made to order products.
- Altered in anyway.
Where a product has been specially ordered for you, unless faulty, we’re unable to refund or offer an exchange. We’re unable to accept cancellations for these orders, unless within 48 hours of the order being placed. We’ll make this clear when you place your order.
This does not affect your statutory rights.
Returning Goods
Goods can be returned as long as:
- You can package it in its original box & packaging
- The product is still in its original condition and has not been altered in any way
- There is a UK mainland return fee of £10 for any parcel over 50cm and under 1.5 metre in length
- There is a UK mainland return fee of £5.95 for any parcel originally delivered via Royal Mail - if the wrong selection is made you will be contacted to rectify
- Any region classed as outside UK Mainland please contact us for return costs
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.